Refund policy

Return & Refund Policy

At BOX TO HOMES, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

🔁 Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• Item must be unused and in original condition
• Must be in the original packaging
• Proof of purchase (order confirmation) is required

Note: Certain items such as personal care products, intimate items, and perishable goods may not be eligible for returns.

💸 Refunds

Once we receive and inspect your return:

• We will notify you of the approval or rejection
• If approved, your refund will be processed within 5–10 business days
• Refunds will be issued to your original payment method

🚚 Shipping Returns

• Customers are responsible for return shipping costs
• Shipping costs are non-refundable
• We recommend using a trackable shipping service

❌ Non-Returnable Items

• Gift cards
• Downloadable products
• Final sale items

📦 Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
• Provide photos/videos as proof
• We will offer a replacement or full refund at no extra cost

⏱️ Order Cancellation

• Orders can be cancelled within 12 hours of placing them
• After this, orders may already be processed and cannot be cancelled

📍 Contact Us

For returns or support, contact us at:
📧 boxtohomes@gmail.com

By placing an order with us, you agree to this policy.